Orders are shipped F.O.B. Mukwonago, WI in most instances by United Parcel Service, unless another means of transportation is requested. Shipping is added at time of invoice. If a shipment requires transporting by truck, Bonstone will choose the appropriate truck line, unless customer specifies a particular company; freight will be collect to customer.
The carrier assumes responsibility for its safe delivery upon acceptance of the shipment. Claims for loss or damage sustained in transit must be made with the carrier as follows:
Visible Loss or Damage:
Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier’s agent. Failure to describe such external evidence of loss or damage may result in the carrier refusing to honor a claim. The carrier will supply the form required to submit the claim.
Concealed Loss or Damage:
Loss or damage may not be apparent until the item has been unpacked. When damage or loss is discovered, a written request for inspection by the carrier’s agent should be submitted within 15 days of the delivery date. A claim should then be filed with the carrier as such damage or loss is the carrier’s responsibility.
Bonstone warrants the replacement of defective material. Please notify us so an authorization can be made to return the material and so the appropriate material may be reissued. There are no returns on custom orders. Bonstone reserves the right to issue a restock fee up to 25% of the original purchase price of the material returned. Buyer is responsible for shipping costs associated with returning material to Bonstone.